This website is operated by Beyond the Petal Inc.
Effective Date: August 18, 2023
This website is operated by Beyond the Petal Inc. Throughout the site, the terms “we”, “us” and “our” refer to Beyond the Petal Inc. Beyond the Petal Inc offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein.
1. Acceptance of Terms
Welcome to Beyond the Petal Inc. By accessing and using our website or services, you agree to these terms and conditions.
2. Orders and Payment
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Orders: All orders are subject to availability and acceptance. We reserve the right to refuse or cancel orders at our discretion. Once an order is placed, the purchaser cannot cancel.
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Pricing and Sales Tax: Prices are listed in USD and are subject to change without notice. All purchases on the site are subject to California sales tax.
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Payment: Payment must be made in full at the time of ordering through our accepted payment methods.
3. Delivery
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Delivery Area: We offer delivery within 30 miles from Porter Ranch. Free Delivery applies to first time orders over $150 within 25 miles of Porter Ranch. All orders will be eligible for free delivery within 5 miles from Porter Ranch.
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Delivery Time: We strive to deliver your order on the specified date. Delivery times are not guaranteed. Delays may occur due to unforeseen circumstances. In the event of an unforeseen event causing a delay in your delivery, we will contact you at the contact information included at the time of checkout. We do not take orders for delivery on Sundays. For Sunday orders, the pick up option will be automatically selected. All orders placed before 1 PM will be eligible for next day delivery should the purchaser like that option.
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Delivery Attempts: In the event the recipient is not home for the delivery, we will make all attempts to reach you and/or the recipient at the means of contact provided at the time of checkout. If all attempts of contact are made and no one is available to accept the order, we will ensure to leave the arrangement in a safe, shaded area and take a photo as proof.
4. Substitutions
In the event that a specific flower or vase is unavailable due to seasonality, unavailability of stock, or other unforeseen events, we reserve the right to substitute with a comparable alternative of equal or greater value. All subsitions are at the discretion of the designer.
All photos on our site encompass the style and feel of the product. However, in some cases, our designers may not be able to replicate the exact product pictured due to various reasons such as seasonality of flowers and unavailability of vases or flowers.
5. Returns and Refunds
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Returns: Due to the perishable nature of our arrangements, all sales at BTP are final. Care instructions can be found in the Delivery and Return Policy tab. Please care for your arrangements upon receipt to enjoy them for as long as possible. Flowers are perishable and sensitive to many factors such as light and temperature.
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Refunds: Refunds may be issued at our discretion, based on the circumstances of the order.
6. Intellectual Property
All content on our website, including images, text, and designs, are the intellectual property of Beyond the Petal and may not be used without our explicit written permission.
7. Limitation of Liability
We are not liable for any indirect, consequential, or incidental damages arising from the use of our products, services or website.
8. Indemnification
You agree to indemnify and hold us harmless from any claims, losses, or liabilities arising out of your use of our website or services.
9. Governing Law
By visiting our website, you agree that the State of California will govern these Terms of Use. Any disputes shall be resolved in the courts of California.
10. Changes to Terms
We reserve the right to modify these terms and conditions at any time. Changes will be effective upon posting on our website.
11. Contact Us
If you have any questions or concerns about these terms and conditions, please contact us at [email protected].
By using our services, you agree to abide by these terms and conditions.
(818) 470-9480
Delivery and Return Policy
All orders placed before 1 PM are available for Next Day delivery, unless otherwise stated. For Same Day deliveries, please contact us at [email protected]. We do not take orders for delivery on Sundays. If arrangements are needed on a Sunday, pick-up option is available.
All sales at BTP are final. Considering the perishable nature of our products, we cannot accept returns and hope that you love your arrangement and enjoy it as much as we loved making it for you. Considering flowers are sensitive to various factors such as light and temperature, it is up to the recipient to care for the flowers upon receipt. For flower arrangements, please keep in a cool place away from direct sunlight. Water arrangements daily or every other day. For orchid arrangements, place 2 to 3 ice cubes per orchid in arrangement once a week to prevent overwatering. Keep away from direct sunlight.